The Ultimate Multichannel Helpdesk for eCommerce

Complete eCommerce Customer Service: A Multichannel Helpdesk and Multichannel Orders Manager for eBay, Amazon, Shopify, Etsy, WooCommerce (and more)

Multichannel Customer Service Made For ECommerce

Your Ultimate Multichannel eCommerce Customer Service Starts Here

3Dsellers eCommerce customer service inbox is a dynamic multichannel contact center that merges your support emails and in-house messaging systems (like Amazon and eBay) into one ticket-styled eCommerce CRM helpdesk.

The multichannel helpdesk's inbox creates much-needed consistency and consolidates all of your multichannel customer service into one workspace. What's more, you can customize how it organizes incoming messages with automatic teammate assignments, filters, tags, and other time-saving features.
  • Automatically assign teammates new tickets with custom ticket conditions, and optional self-assign on first reply.
  • Create custom filter views based on selling channel, ticket type, ticket status, and more.
  • Take bulk actions to mark as read, change ticket status, assign to teammates, star, and more.
  • Keep your response time optimized with optional "Time left to reply" countdown timers with SLA.
  • Use an optional view that merges conversations and your inbox onto the same screen.
  • Personal inboxes for each of your team, along with a "mentions" filter to view notes that your team has tagged you in.
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Screenshot 3Dsellers' Multichannel helpdesk eBay CRM inbox.
Give your team instant access to all the info related to the buyer, marketplace, and order in every conversation. Use the same screen to resolve cases, cancel orders, issue refunds, and take actions on multichannel orders.

The multichannel helpdesk's conversations view also includes easy ways for your team to communicate details about the buyer and conversation without ever leaving the page.

  Conversation Features

  • Create message snippets and personalized templates to automatically insert buyer info and text into your reply.
  • Add notes for the buyer and to the conversation that only you and your team can see. Your team can also "mention" each other in notes notifying them to view the ticket.
  • Collision Detection features ensure your team does not double-reply to a buyer with features such as displaying when another teammate is typing.
  • Schedule replies and set advanced auto-responder rules to keep automated replies feeling natural, only sending when you want them to be sent.
  • Take actions on multichannel orders and cases directly in the conversation, including managing eBay cases, issuing returns, canceling orders, and more.
  • Include your business' SLA and keep your team on track providing prompt support to your buyers and prospects.
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Message display
3Dsellers multichannel integration doesn't stop at a multichannel eCommerce helpdesk. Add a multichannel order manager to your workflow that directly connects with the multichannel helpdesk. We've proven time-and-again that merging multichannel orders and helpdesk integrations is key to providing fast, excellent multichannel customer service.

You can take order actions directly in the customer's conversation with the eCommerce helpdesk, or you can jump to our fully-featured multichannel order management app for more abilities and bulk actions for multichannel orders. 

  Order Manager Features

  • Send bulk messages based on listing category, item, and more.
  • Use and save advanced filter combinations to find the right orders fast.
  • Export bulk/ filtered orders to a CSV file.
  • Bulk update shipping status and upload a tracking number CSV.
  • Relay important information to your team with internal order notes.
  • Order, buyer, and shipping details, with countdown timers, profit calculators, feedback status, and more.
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Order manager

Trusted by over 200,000+ Sellers
to drive sales and manage
multichannel eCommerce

10M+

Messages Sent

3X Faster

Answering to  buyers between accounts

37%

Decrease in cases opened by buyers

Excellent

Graham O

Graham O.

Aug 18, 2020

Five Stars For 3Dsellers

One of the biggest challenges in eCommerce is customer service and this alone could be the difference between success or failure. 3Dsellers makes this a breeze by allowing you to set up "canned" responses, which makes responding to your customers' messages a lot quicker.

Desmond B

Desmond B

May 5, 2020

Definitely one of the best eBay selling tools...

I have used so many eBay selling tools over the years and I could not find one that had all the right systems under one roof. You can't beat the price "wow" you get a lot for your money. Customer support was also awesome. FYI I almost never write reviews but you guys deserve this for sure.

Why Sellers Succeed With Our Multichannel Helpdesk Software

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Increase your Workflow Productivity & Save Time

Boosted Workflow Productivity: Save Time, Sell More.

Save countless hours managing eCommerce customer service so your your team can focus on building customer relationships and driving more sales.

Manage all Cases, Returns And Refunds

Full Service: Manage Orders, Cases, Returns, And Refunds

Process multichannel orders, respond to item and shipping inquiries, settle return requests, and resolve eBay cases—all with our dynamic multichannel helpdesk.

Keep your eBay Account Safe

Security: Your eCommerce Accounts—Safe

Teammates and eCommerce VAs can work from your selling channels without needing your passwords. You may also enable which tools and accounts a teammate can access.

No Login and Logout Between eBay Accounts

One Helpdesk: No Login And Logout Between Accounts

Whether you sell on Shopify, Amazon, eBay, Etsy, email, or WooCommerce, manage all of your messages and orders on one eCommerce helpdesk.

Grow your Business Much Faster

Get a clear overview of your eBay feedback automation performance and track recent reminders

Improve Listings Visibility

Get customization options such as country-targeted messages, Dynamic Fields, sending times and trigger events to improve communications and ensure higher success.

Save hours when editing listings

Easily set automated feedback requests and autmatically leave feedback for your buyers. We take care of the manual work,

Get control over multiple acconts

Easily set automated feedback requests and autmatically leave feedback for your buyers. We take care of the manual work,
so you can focus on growth.

Manage your multichannel customer service at lightning speed.

(Less Than 30 Seconds Away!)

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 All the Multichannel Helpdesk Features You Need

Frequently Asked Questions

Can I connect multiple accounts from the same selling channel?

Absolutely, our system is designed to integrate an unlimited number of accounts from the same selling channel.

How many teammates can I add to my multichannel helpdesk?

With an Agency subscription, your multichannel helpdesk can have unlimited number of teammates. Check out our pricing for more options.

How easy is it to switch between channel messages?

Switching between channels is easy as click-and-select. You can even create custom filters and automatically assign messages from certain channels to them, allowing for personalized multichannel workflow personalization.

Can I manage eBay cases with 3Dsellers multichannel helpdesk?

Of course! You can either perform case actions directly in a conversation, or use our Resolution Center app to manage cases in bulk!

Why Do eBay Sellers Choose 3Dsellers?

Definitely one of the best eBay selling tools...

I have used so many eBay selling tools over the years and I could not find one that had all the right systems under one roof. You can't beat the price "wow" you get a lot for your money. Customer support was also awesome. They were very prompt at fixing my issue.“

Desmond B

May 5, 2020

Why Do ebay Sellers Choose 3Dsellers?

Five Stars For 3Dsellers

I have been using their software for over 6 months now and I am extremely pleased with it. One of the biggest challenges in eCommerce is customer service and this alone could be the difference between success or failure. 3Dsellers makes this a breeze by allowing you to set up "canned" responses, which makes responding to your customers' messages a lot quicker.

Graham OConnor

Aug 18, 2020

Why Do ebay Sellers Choose 3Dsellers?

Better than others

I've used another major listing software prior to joining 3Dsellers. Since my switch, my listings have looked and performed better than ever. The customer service has been outstanding with fast responses and corrections to bugs in a timely manner. They've also quickly implemented important suggested enhancements, sometimes within 24 hours. It's a great product and a great team. I've enjoyed using their product.

Jim Colman

Aug 17, 2020

Why Do eBay Sellers Choose 3Dsellers?

Handy app for a reasonable price with A+ customer support

We've been working with 3Dseller for a year already and it's a pleasure to get the service of this level. The customer support is very thoughtful and replies in a timely manner. Feedback reminder helped us to get 700 additional feedback comments in a year (our total count started from 1700 stars and now it reached 4200).

Liza Malko

Aug 13, 2020

Desmond BGraham OconnorJim ColmanLiza Malko

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